Help & Policies Page
For more information on Wide World Books &
Maps' Online Travel Gear Store, choose one of these topics, or simply
scroll down the page.
How to Order
Online vs Brick & Mortar
Our Online Store and our Brick & Mortar Store
in Seattle share many similarities, but they also operate differently
in many ways. If you are a patron of both, we ask that you please
take a moment to review some the differences that may affect your
shopping expectations:
- PRICING: Items available through
our online catalog are sometimes priced slightly lower than
their in-store counterparts. This is due to a variety of factors.
- BUYER'S BONUS PROGRAM: Due
to these aforementioned price differences, online purchases do
not qualify for our in-store Buyer's Bonus
Program. Please inquire at our Seattle location for more
information about this free rewards program available for our
in-store patrons.
- AVAILABILITY: We attempt to
match the availablity of our online items to the availability
of our in-store inventory. Contrary to our best efforts though,
discrepancies do sometimes occur. If you wish to purchase in-store
an item that you see in our online catalog, please call ahead
to confirm its availability. (206) 634-3453 or (888) 534-3453.
Merchandise
You can browse our selection of travel gear by using the links
in the left hand column of this page, or by starting off by
visiting from our Gear Homepage. Click a product's title for
more information. If you would like to order it, click the
"Order Now!" button at the bottom of each page.
For many items, especially bags and totes, be sure to choose
a color before clicking the "Order Now!" button.
After you click "Order Now!" you
will be taken to your shopping cart. From here you can adjust
quantities, proceed to checkout, or keep shopping. Once you
decide to checkout, the instructions will walk you through
the steps of entering your shipping and credit card information,
as well as any gift options that you may wish to include.
Looking for Books?
If you were hoping to browse our comprehensive selection of
travel guide books and literature, please visit our online
bookstore at http://www.wideworldtravels.com.
Our online Gear
store and our online Bookstore
are completely seperate entities.
Payment Methods
We accept Visa, Mastercard and Discover payments online. For
your security, we utilize Yahoo! Merchant Services to provide
the highest level of secure shopping, and we never store any
of your credit card information on our servers. For more information
on the safety of online ordering, please see our Security
and Privacy policies.
If you prefer to pay by check or money order,
or if you have a specific shipping need that you need us to
address, you are welcome to call and place a phone order with
our brick & morter location. We are open 10-9 PST Monday-Saturday,
and 10-6 PST on Sundays. Our toll-free number is (888) 534-3453.
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Shipping
Methods and Rates:
NOTE: During this introductory phase of our online
gear store, we are only offering two shipping options: USPS
Priority and UPS Ground. As the store develops, and we are
able to better maintain stable inventory levels, we will begin
to offer more expeditious shipping options. In the meantime,
if you need something shipped 2nd Day or Next Day Air, please
contact the store directly to ensure that we have the item
in stock. Toll-free 1(888)534-3453, M-Sat 10-9 and Sun 10-6
PST.
Use the table below to calculate your shipping
charge.
Merchandise
Total |
Shipping
Amount |
|
$0
- $24.99 |
$6.00 |
$25
- $49.99 |
$8.00 |
|
$50
- $99.99 |
$11.00 |
$100
- $199.99 |
$14.00 |
|
$200+ |
FREE! |
- We
ship USPS (United States Postal Service) to all US and Canada
addresses.
- If
you prefer, we can ship UPS (United Parcel Service) to all
US and Canada addresses (*see below for Canadian exceptions),
except US and Canadian Post Office boxes, Military APO/FPO,
Foreign Service and Hawaii and Alaska Basic Delivery orders.
- We
currently do not offer shipping outside the US and Canada
for online orders. However, our staff may be able to make
other arrangements. Please contact us via phone or email
with your needs.
- "Business
Days" for delivery are non-holiday weekdays (Monday
- Friday).
- WSST
Sales tax of 8.9% will be charged on the total of the order
plus shipping fees on any merchandise order shipped to an
address in Washington State.
- Canada
delivery: We ship all Canadian orders via USPS for all street
addresses. You should receive your merchandise within 15
business days of the date we receive your order, barring
any unexpected customs delays.
- Exceptions:
US Postal Service will be used for all PO Boxes as well
as the Yukon Territories, Northern Territories, and Nunavut.
- Canada
TAXES & DUTY: For the USPS (mail) orders listed above,
you will be responsible for paying any applicable GST/HST
and customs duties at the Post Office when you pickup the
package.
Track Your Order
Once your order has been shipped, we will e-mail you a shipping
confirmation. If it has been shipped via UPS, we will include
a tracking number.
If you have additional questions about shipping,
please e-mail our Customer Service Department at travel@speakeasy.net
or phone (888) 534-3453.
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Customer Service
Questions About Our Products
If you have questions about our products or services, please
e-mail our Customer Service Department at travel@speakeasy.net.
You can also phone us toll-free at (888) 534-3453 Monday-Saturday
10-9 PST and Sunday 10-6 PST.
Guarantee of Quality
Many of the brands we sell here at Wide World Books &
Maps (including Ricks Steves, Eagle Creek, Victorinox, and
more) come with a guarantee against material and manufacturing
defects for the life of their products. If such a defect were
to develop, those manufacturers tend to either repair or replace
the product (at their option) free of charge. These guarantees
do not cover damage caused by an airline or other common carrier.
Please contact the manufacturer for additional
information.
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Returning Merchandise
If you've been sent a product in damaged condition please
contact our Customer Service Department (e-mail travel@speakeasy.net,
phone (888) 534-3453) for shipping arrangements and a return
authorization (RA) number.
If you are unsatisfied with your purchase
for any other reason, you may return it in new condition within
30 days for a refund or exchange. (Sorry, no refund for shipping
fee.) Please follow these instructions:
1. With the returned item, please
enclose the original dated invoice / receipt (or a copy) and
a note explaining the reason for the return.
2. Please include your credit card account number
and expiration date. (If your original order was paid by credit
card, we must credit any refunds to that particular account.)
3. When returning items for any reason, we suggest
using a trackable service such as UPS (United Parcel Service)
or "US Mail Insured" for items valued at $25 or
more. Please write, "ATTN: Customer Returns" on
the package.
Address for shipping for returns:
ATTN: Customer Returns
Wide World Books & Maps
4411A Wallingford Ave N
Seattle, WA 98103
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Security, Terms, and Privacy
Security
As stated previously, we never store any of your credit card
information on our servers. This site is hosted by Yahoo!
Store. Yahoo! hosts the store pages, ordering system, and
order data. Yahoo! automatically collects order information
but may only use this information in the aggregate.
The following is a summary of the measures
Yahoo! takes to protect your information and descriptions
of ways we implement these measures for different types
of information you may provide to us. Please see our Security
Center for additional information on how to reduce your
security risk when online.
Yahoo! continues to evaluate and implement enhancements
in security technology and practices, however we can only
take steps to help reduce the risks of unauthorized access.
Each individual using the Internet can take steps to help
protect their information and further minimize the likelihood
that a security incident may occur. We describe some of
those measures and provide links to information that may
be helpful in these pages and within our Security Center.
· Secure Socket Layer (SSL)
Yahoo! uses SSL (Secure Socket Layer) encryption when transmitting
certain kinds of information, such as financial services
information or payment information. An icon resembling a
padlock is displayed on the bottom of most browsers window
during SSL transactions that involve credit cards and other
forms of payment. Any time Yahoo! asks you for a credit
card number on Yahoo! for payment or for verification purposes,
it will be SSL encrypted. The information you provide will
be stored securely on our servers. Once you choose to store
or enter your credit card number on Yahoo!, it will never
be displayed in its entirety in the future. Instead of the
entire number, you will only see asterisks and either the
first four digits or the last four digits of your number.
· Secure Storage
Yahoo! maintains reasonable physical, electronic, and procedural
safeguards that comply with federal regulations to protect
personal information about you.
· Vendors and Partners
Yahoo! works with vendors and partners to protect the security
and privacy of user information.
· Employee and Contractor Access to Information
Yahoo! limits access to personal information about you to
those employees who we reasonably believe need to come into
contact with that information to provide products or services
to you or in order to do their jobs.
· Education and Training for Employees
Yahoo! has implemented a company-wide education and training
program about security that is required of every Yahoo!
employee.
Privacy Policy
Wide World Books & Maps will never sell
or share any of its customers' information with a third party.
The information you provide during your shopping experience
is used only to complete the transaction, confirm your order,
and respond as necessary to any questions or concerns that
may arise as a result of that specific transaction. All information
transmitted to Wide World Books & Maps is protected with
state-of-the-art SSL encryption and multiple firewall barriers.
For usability purposes, we do track 'passive'
information regarding the browsing habits of our store's visitors,
but this is never done on an individual level. We maintain
this data strictly in aggregate terms to help ensure that
our site is negotiable in a user-friendly way for our customers.
Acceptance of cookies is not a requirement
to browse the content of www.seattlestravelstore.com, but
our Gear Store requires the acceptance of cookies to keep
track of the items in your shopping cart and to complete an
order (if items will not stay in your cart, see your browser's
help menu concerning how to enable cookies). We never use
cookies to store sensitive customer information such as names,
addresses, passwords or credit card numbers. If you would
like to place an order, but cannot (or choose not to) allow
cookies, you may place a phone order by calling us toll-free
at (888) 534-3453 Monday-Saturday 10-9 PST and Sunday 10-6
PST.
If you accessed this store through Yahoo!
Shopping, Yahoo! also automatically collects information about
your shopping experience. Please see the Yahoo!
Privacy Policy for more information about how Yahoo! uses
this information.
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Contact Technical Support
If you have other questions about our website, please e-mail
our Tech Support department at support@seattlestravelstore.com.
Terms and Conditions
The Wide World Books & Maps website and online Seattle's
Travel Gear Store at www.seattlestravelstore.com.com are owned
and operated by WWB, Inc. If you use our website to gather
travel information, correspond with us, or make purchases,
you accept these Terms and Conditions. Please read them carefully.
Copyright and Trademarks
All content included on this site, such as text, images, graphics,
logos, video clips, digital downloads and software, is either
a) the property of WWB, Inc. and protected by United States
and international copyright laws, or b) used with the expressed
or implied permission of a third party or vendor.
License
and Site Access
WWB, Inc.
grants you a limited license to access and make personal use
of this site and not to download or modify it, or any portion
of it, except with express written consent of WWB, Inc. The
downloading of media is permissible for personal use only.
This license does not include any commercial or derivative use
of this site or its contents. This site or any portion of this
site may not be reproduced, duplicated, copied, sold, resold,
visited, or otherwise exploited for any commercial purpose without
express written consent of WWB, Inc.
As a visitor to www.seattlestravelstore.com
you are granted a limited and revocable right to create a
link to our site so long as the link does not portray our
site, our products or services in a misleading, derogatory,
or otherwise offensive matter. You may not use any content,
logo or graphic from our site as a part of the link without
express permission. Any unauthorized use terminates any license
or permission granted by WWB, Inc.
DISCLAIMER OF WARRANTIES AND LIMITATION OF
LIABILITY
THIS SITE IS PROVIDED BY WWB, INC. ON AN "AS IS"
AND "AS AVAILABLE" BASIS. WWB, INC. MAKES NO REPRESENTATIONS
OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION
OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS
INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF
THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE
LAW, WWB, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. WHILE EFFORTS ARE MADE
TO LIMTS SUCH THINGS, WWB, INC. DOES NOT WARRANT THAT THIS
SITE, ITS SERVERS, OR E-MAIL SENT FROM WWB, INC. ARE FREE
OF VIRUSES OR OTHER HARMFUL COMPONENTS. WWB, INC. WILL NOT
BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE
OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES
OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE
LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS,
OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL
RIGHTS.
APPLICABLE LAW
By visiting www.seattlestravelstore.com, you
agree that the laws of the state of Washington, without regard
to principles of conflict of laws, will govern these Conditions
of Use and any dispute of any sort that might arise between
you and WWB, Inc.
RISK OF LOSS
All items purchased from WWB, Inc. are made pursuant to a
shipment contract. This means that the risk of loss and title
for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
WWB, Inc. attempts to be as accurate as possible. However,
WWB, Inc. does not warrant that product descriptions or other
content of this site is accurate, complete, reliable, current,
or error-free. If a product offered by WWB, Inc. itself is
not as described, your sole remedy is to return it in unused
condition.
POLICIES AND MODIFICATIONS
Please review other applicable policies, such as the Yahoo!
Privacy Policy, posted regarding this site. These policies
also govern your visit to seattlestravelstore.com. We reserve
the right to make changes to our site, policies, and these
Conditions of Use at any time. If any of these conditions
shall be deemed invalid, void, or for any reason unenforceable,
that condition shall be deemed severable and shall not affect
the validity and enforceability of any remaining condition.
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